Thank you for supporting our business! We take great pride in our hand-harvested honey and handcrafted candles, melts, and soaps. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
- You have 30 days from the date of delivery to request a return or report an issue.
2. Item Eligibility by Product Category
To be eligible for a return, your items must be unused and in the same condition that you received them:
- Beeswax Candles & Soy Wax Melts: Must be unlit, unused, and in their original packaging.
- Soaps: Must be unused, wrapped, and in their original packaging. Due to health and hygiene reasons, we cannot accept returns on soaps that have been opened or used.
- Honey: Must be completely unopened with the safety seal fully intact. Due to food safety regulations, we cannot accept returns on opened jars of honey.
3. Melted or Damaged Items
We take great care in packaging your items. However, because natural soy wax, beeswax, and soaps are sensitive to extreme temperatures and transit handling, damages can occasionally happen.
- If your order arrives broken, leaked, or melted, please email us at hello@gillevehoneybees.co.uk within 48 hours of delivery.
- Please include your order number and a photo of the damaged items and packaging.
- We will gladly send a replacement or issue a full refund at no extra cost to you.
4. Return Shipping Costs
- Change of Mind: If you are returning an eligible item because you changed your mind, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
5. Refunds
Once we receive and inspect your returned item, we will send you an email notification.
- Approved refunds are processed automatically back to your original method of payment.
- Refunds typically take 5 to 10 business days to appear in your bank account or on your card statement.
6. How to Start a Return
To start a return, please contact us at hello@gillevehoneybees.co.uk with your order number and details about the item you wish to return.